Is the text size too large or too small?
You can change your text settings through your browser options: in Internet Explorer, go to View > Text size and select your desired text size setting (eg. larger, smaller); in Netscape browsers go to View>Text size. Select a larger or smaller 'percentage' or click on 'larger'’ (or ‘smaller’) to go one size up or down.

Changing your computer screen settings
To change the size of the image shown on your screen on a PC running the Windows 95 and upwards operating system, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Macintosh, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start>Settings>Control Panel>Accessibility in Windows 95/98/NT/2000 and XP.

Skipping Navigation for talking browsers and screen readers
For speech browsers, You can press alt and S followed by Enter to skip navigation on our pages.

Having difficulty accessing documents?
Go to our software download page.

Unable to Login to Forum/ Password Lost / Unable to Request New Password?

You can request a new password by entering the email address you registered with. This will send an email with instructions on how to re-enter the forum. If this doesn't work and you receive an error message suggesting that the link has expired, then you will need to set cookies on your browser to enable the full benefit of your forum.

Setting Cookies

AOL 9.0

1. From the AOL Toolbar, select Settings.
2. Select Internet [Web] Options
3. Select Use your Internet Explorer Settings to set advanced browser options.
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

AOL 8.0

1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

AOL 7.0 with IE 6.x

1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Privacy tab
5. Select Advanced
6. Deselect override automatic cookie handling button
7. Click OK to exit.

AOL 7.0 with IE 5.5

1. From the AOL Toolbar, select Settings.
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Security tab
5. Select the Custom Level tab
6. Under "Allow Cookies that are stored on your computer" click "Enable"
7. Under "Allow per-session cookies (not stored)" click "Enable"
8. Select OK, Yes you want to save the settings

AOL 6.0

1. From the AOL Toolbar, select Settings
2. Select Preferences
3. Select Internet Properties (WWW)
4. Select the Security tab
5. Select the Custom Level tab
6. Under "Allow Cookies that are stored on your computer" click "Enable"
7. Under "Allow per-session cookies (not stored)" click "Enable"
8. Select OK, Yes you want to save the settings

AOL 5.0

1. Go to My AOL
2. Pick WWW
3. Click the Security tab
4. Go to Custom Level
5. Scroll down to find Cookie
6. Click "Enable"
7. Click OK

AOL 4.0

1. Click on Preferences
2. Select on the WWW button
3. Click on the Advanced tab
4. Select the "Accept all cookies" checkbox

AOL for Windows 3.1

Browser does not give you the ability to turn off cookies

Windows IE 6.x Browser

1. Select Tools
2. Select Internet Options
3. Select the Privacy tab.
4. Select Advanced
5. Deselect override automatic cookie handling button
6. Click on the OK button at the bottom of the screen.
7. Click OK to exit

Windows IE 5.x Browser

1. Go to Tools on the menu bar
2. Pick Internet Options
3. Click the Security tab
4. Select the Custom Level tab
5. Under "Allow Cookies that are stored on your computer" click "Enable"
6. Under "Allow per-session cookies (not stored)" click "Enable"
7. Select OK, Yes you want to save the settings

Windows IE 4.x Browser

1. Go to View on the menu bar
2. Pick Internet Options
3. Click the Advanced tab
4. Go down to the Cookies section
5. Click "Always Accept Cookies"
6. Click OK

Windows IE 3.x Browser

1. Go to View on the menu bar
2. Pick Options
3. Click the Advanced tab
4. Go down to the Cookies section
5. Click "Warn Before Accept Cookies"
6. Click OK

Netscape 7.x

1. Click Edit on the Toolbar.
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies
5. Three options are displayed. Click the appropriate choice:
   • Disable cookies
   • Enable cookies for the originating web site only
   • Enable all cookies
   • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 6.x

1. Click Edit on the Toolbar.
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies
5. Three options are displayed. Click the appropriate choice:
   • Disable cookies
   • Enable cookies for the originating web site only
   • Enable all cookies
   • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 4.x

1. Go to Edit on the menu bar
2. Pick Preferences
3. Go to the Advanced option on the Category menu
4. Click the check box next to "Accept All Cookies"
5. Click OK

Netscape 3.x Clients

1. Go to Options on the menu bar
2. Pick Network Preferences
3. Click the Languages tab
4. Click the checkbox next to "Enable Java"
5. Click OK

Mac IE 5.x

1. Click Edit
2. Select Preferences
3. Under the Receiving Files option, select Cookies
4. Under "When receiving cookies:" select the desired level of cookie acceptance
5. Under "When receiving cookies:" select the desired level of cookie acceptance
6. Click OK to finish

Mac IE 4.x

1. Go to My AOL on the menu bar
2. Pick WWW
3. Go to the Advanced Settings option on the Category menu
4. Click "Cookies"
5. When receiving cookies: Click "Never Ask"
6. Click OK